TERMS AND CONDITIONS

1 Payment:
A minimum of 6 sessions must be purchased together. Sessions are organized in multiples of 6. Payment is required in advance of all the sessions. We do not accept payments on a session by session basis. Cash or cheque payments are accepted.

2 Cancellation policy:
Clients: Momentum Personal Training requires 24 hours notice from our clients prior to cancellation of a session. Failure to provide 24 hours notice will incur the full hourly fee.
Trainers: We reserve the right to notify our clients of a cancellation with 4 hours notice of the allocated start time and a shorter notice period in exceptional circumstances. A complimentary ½ hour personal training session will be offered to our clients in this instance, with the original session being rescheduled.

3. Rescheduling:
Clients: We will endeavor to reschedule appointments for our clients with less than 24 hours notice, but if we are unable to do so, the full fee will be incurred.
Trainer: We will endeavor to give our clients as much notice as possible when an appointment needs to be rescheduled. We reserve the right to cancel at short notice due to circumstances being out of our control (for example bad weather or road traffic accident) making it impossible to keep our appointments.

4 Refunds:
We are happy to offer an 80% money back guarantee if our clients are not satisfied with the services provided by Momentum Personal Training.
We reserve the right to refuse refunds after reviewing the reasons why the client is not satisfied. Refunds are offered strictly on a discretionary basis and will be granted if a medical condition prevents continuation of the progranne.

5 Trainer’s holidays:
We will notify our clients 14 days in advance of any planned holidays and scheduled breaks.

6. Sessions:
A minimum of 6 sessions must be purchased in advance. We encourage our clients to take these sessions within a 6 – 12 month period, depending on the number of sessions purchased. Failure to utilize the sessions within the allocated time period will result in these sessions being withdrawn.
Sessions can be passed between existing clients but can not be given to people who are not registered with Momentum Personal Training.

What we expect from our clients:

  • Commitment and effort
  • Punctuality
  • Openness and honesty
  • Willingness to make positive changes
  • Patience

What you can expect from your personal trainer:

  • Professionalism
  • Reliability and punctuality
  • Honesty and integrity
  • Guidance and supervision
  • Motivation and support
  • Commitment and competence
  • Standards of excellence

Disclaimer:
All clients will be required to sign a disclaimer consenting to the terms and conditions outlined by Momentum Personal Training. They are also required to give consent for participation in all exercises and activities scheduled by their personal trainer.